Service Manager

Dream Live Prosper Communities is on the lookout for a high-energy, skilled, and seasoned maintenance expert to join our team as a Service Manager. In this leadership position, you will head a talented service department dedicated to providing an unparalleled living experience for our residents. Your primary objectives will involve overseeing all community maintenance aspects, managing inventory, ensuring systems are maintained to peak standards, and motivating your team to complete work orders promptly.

We are seeking a reliable leader and self-starter with a proven track record in implementing preventive maintenance programs and managing vendor partnerships. Candidates should possess comprehensive knowledge of appliance repair, pool maintenance, plumbing, electrical systems, and HVAC.

Dream Here: Careers at Dream Live Prosper Communities

Building great careers is just as important to us as building great communities. At Dream Live Prosper Communities, we seek driven and dedicated professionals who are eager to help us foster thriving environments that improve the lives of our residents.

Our staff members are committed to excellence, going the extra mile to ensure our residents truly love their homes. As a subsidiary of DLP Capital, we embrace a culture focused on purpose, growth, and high standards. DLP Capital is proud to be a multi-year recipient of Best Places to Work awards and has been recognized on the Inc. 5000 list of fastest-growing private companies for thirteen consecutive years.

If you are interested in a mission-driven career that prioritizes leadership, impact, and professional development, Dream Live Prosper Communities offers the ideal environment for you.

About this opportunity: 

• Location: Dream Asheville Exchange 105 Exchange Circle, Asheville, NC 28806
• Competitive Compensation Package Including Above Market Monthly and Semi-Annual Bonus and Incentive Potential
• Position type: Full-time 
• This job requires a flexible schedule with varied work hours that may include weekends. 

Desired Qualifications for a Service Manager:

• Extensive background as an HVAC Service Manager or in a comparable position.
• Deep technical expertise in HVAC controls, components, and full systems.
• Collaborative leadership style with strong team management capabilities.
• Superior decision-making skills and a talent for problem-solving.
• Understanding of cost management and budget oversight.
• Effective interpersonal skills for communicating with residents, vendors, and staff.
• HVAC certifications and professional licenses are highly preferred.
• Experience within property management operations is beneficial.
• Valid driver's license and a clean record, plus a dependable vehicle for daily duties and on-call needs.
• Personal ownership of essential hand tools.
• Physical stamina to navigate stairs and lift over 50 pounds regularly.
• A positive, service-oriented mindset.

Key Responsibilities of the Service Manager:

• Deliver outstanding customer service to all residents.
• Implement financial efficiencies and manage maintenance budgets.
• Ensure a 24-hour response time for resident maintenance requests.
• Oversee maintenance team schedules, focus areas, and on-call rotations.
• Provide active coaching and mentorship to the team.
• Manage apartment turns within a 5-day window, ensuring high-quality repairs.
• Perform hands-on tasks across electrical, plumbing, HVAC, and pool maintenance.
• Monitor property safety, address emergencies, and maintain grounds.
• Supervise vendors and optimize the purchasing process via Appfolio.
• Manage security deposit processing and participate in departmental meetings.

Our Core Motivations:

Driven by Impact: DLP is dedicated to creating positive change for our residents, partners, and investors.

Solution-Oriented: We approach challenges as opportunities to find creative solutions.

Rapid Expansion: Our sustained growth has earned us a spot on the Inc. 5000 list for thirteen years running.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God's love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.